This information can also be found on our KBE site here. Symptoms WP will start in Service Manager Dialog and quickly (but not immediately) disconnects. Investigation File needed for analysis: Logfile for the WP after the error has occurred. In viewing the WP logfile there will be a version of the following line: U0034007 There is no valid license for OCI available. Cause The license file has not been properly loaded into the system or license did not have a license for the database. Resolution Please find your license file or contact SOPS@uc4.com to request a new license file. Once located, load the license file into the database with the steps outlined in the documentation under Administration Guide -> Installation -> New Installation -> Loading Database or use the following steps: Start the program UC4.DB Load in order to load licenses. Select the file Customer number.TXT that is provided by UC4 Support. The utility enters the licenses in the UC4 database.