Michael_Lowry

Known problems

Discussion created by Michael_Lowry on Mar 15, 2017
Latest reply on Mar 16, 2017 by Michael_Lowry
We are preparing to upgrade from AE v11 to v12. During initial testing of v12 in our experimental systems, we encountered a bug that would have very high impact if in the production environment. It turns out that this bug has been known for a while, and is documented in article 000009415.

The earlier we know about potential problems, the better. If we had known about this problem earlier, we would have been better able to plan and prepare mitigation approaches.

I know of several places to search for known issues:

                             
SiteSectionDetails
support.automic.com
Technical articles
Limited info about problems and work-arounds.
support.automic.com
Known errors
Some good details about known bugs including impacted versions/components, and fix releases & dates.
downloads.automic.com
Known issues & workarounds
Known issues do not actually  appear to be listed.
downloads.automic.com
“Release notes” via upgrade checker
Known issues are listed, but only those already fixed in another released version.

If one reports a problem and it is already known to Automic Support, then the incident will also be linked to the corresponding problem ticket and you will also be able to view the problem via the support site.

It would be very helpful if there were a single place to search for known problems, to download lists in spreadsheet format, and get details in PDF format.

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