Harald_Heidinger_152

Overview about what to add to an incident for further analysis:

Discussion created by Harald_Heidinger_152 on May 24, 2017
Latest reply on May 24, 2017 by Harald_Heidinger_152
                                                                                                                                                                             
Scenario Minimum Optimum
Agent crashes at startupLogfile of AgentLogfile of Agent
Logfile of Servicemanager
Agent crashes during runtimeLogfile of AgentLogfile of Agent
Logfile of Servicemanager
If possible, Report of last ran activity
Automation Engine CP/WP Process
crashes at startup
Logfile of the CP or WP
you attempted to start
Logfile of the CP or WP you
attempted to start
Possibly created emergency Tracefile
Logfile of Servicemanager
Automation Engine CP/WP Process
crashes during runtime
Logfile of the CP or WP aborted
Logfile of PWP
Logfile of the CP or WP you
attempted to start
Possibly created emergency Tracefile
Logfile of Servicemanager
JOBS failed on Operating SystemReport of the Jobrun
Detailcard of the Jobrun
Report of the Jobrun
Detailcard of the Jobrun
.xml export of the job
Agentlog
Task (e.g. Script, Workflow)
failed to run, threw errormessage
The Errormessage as Text
Report of Activity
The Errormessage as Text
Report of Activity
.xml export of the object
CP and WP logs of the time of Execution
Task (e.g. Script, Workflow)
failed to run, threw errormessage
The Errormessage as Text
Report of Activity
The Errormessage as Text
Report of Activity
.xml export of the object
CP and WP logs of the time of Execution
Error on UtilityLogfile of the utility
If reproducible:
db Trace 4 within utility and reproduction.
Then Trace and Logfile of reproduction
General performance issues
on Automation Engine
CP and WP Logfiles
Only sufficient for first basic
analysis, support will request
more detailed data based on
the findings within the logfiles.
Scripting Issues and QuestionsPossibly written report
.xml Export of the Object

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