This action pack allows you to integrate into ServiceNow as part of an automated process, focusing on Change Management and Incident Management.
- Create Change Requests as part of an automated workflow and wait for approval before continuing.
- Update Changes and Change Tasks with data collected by an automated workflow.
- Create Incidents in response to workflow errors and attach log files to the incident.
In addition, a set of generic actions are provided to allow you to work on any ServiceNow table, record and field.
This updated set of actions uses REST web services running on the Automic web services v4 agent.
• Automic Engine v12.
• REST Web Services Agent v4.