Pete Wirfs

Promptset - bug to be aware of at restart time

Discussion created by Pete Wirfs on Oct 19, 2017
Latest reply on Jan 29, 2018 by Pete Wirfs
I'm working with support to get this escalated from an incident to a problem.  As far as I can tell, this problem exists in all versions.  We've confirmed V11 and V12.

When doing a restart of a workflow task that has a promptset that includes a date object, the restart process can fail to populate the date object properly, and this can result in the restarted task getting stuck in "generating" state once the improperly formatted date value fails to pass edits.  

This problem does not occur when restarting a standalone job.  It only happens when restarting from inside of a workflow.

Before we understood this problem, my staff used to manually change "generating" to "Ended_not_ok" and restart the task outside of the workflow.  But we've learned that the date value can be repaired on the fly by opening the date-picker drop down and manually clicking on the desired date (which opens you up to human error issues.)