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How to auto decrement urgency

Question asked by BarisY on Apr 20, 2018
Latest reply on Apr 26, 2018 by BarisY

Hello dear community members,


We have categories and urgencies attached to those categories as it is descirbed in the floowing KB article, and escalation working as it should. However, I want urgency to decrement just like it increments when changing the category. Is it possible?

How escalate urgency works with special handling c - CA Knowledge