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After upgrading TDM and Portal to version 4.5, OrientDB Service is not getting started

Question asked by SomashekharMorabad on Apr 20, 2018
Latest reply on Apr 23, 2018 by SomashekharMorabad

After upgrading TDM and Portal to version 4.5, OrientDB Service is not getting started. It ends up with following error.


OrientDB Error
Windows could not start the OrientDB on local computer. For more information, review the System Event log. If this is a non-microsoft service, contact the service vendor, and refer to service-specific error code 1.

 

System Event Log 
"The OrientDB service terminated with the following service-specific error:
Incorrect function."


I know re-installing of the software may work but I have lots of portal work (which is stored in OrientDB) and don't want to loose it. Can anyone please explain how to take backup of OrientDB and restore the same after Portal is reinstalled?

 

If there is any other method of solving this issue, please explain. Thanks.

 

OS: Windows 2012 server R2

TDM Repository DB: SQL Server 2016

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