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Some Schedule Task Actuals reset to 0: Track Mode = Clarity

Question asked by Chris.J.A. on May 27, 2010
Latest reply on Jun 30, 2010 by RafaLarios
We recently ran into an issue with a few projects in Clarity. On a few projects several task actuals have reset to 0. As we've posted the number has increased based on the time posted but we haven't been able to figure out why the actuals on those tasks reset.

We are using MSP and Clarity v12

The track mode on the projects have been set to "Clarity" without change. I understand there is functionality that allows MSP to alter actuals if the track mode = NONE but this doesn't appear to be the case in our instance.

Has anyone else run into this issue? Any fixes?