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LDAP - Synchronize New and Changed Users fails after 12.1.2 Upgrade

Question asked by cshah on Nov 23, 2011
Latest reply on Dec 2, 2011 by Robert Ensinger
Hi All,

We upgraded on Nov 17th from 12.0.4 to 12.1.2. We add new users to Clarity via LDAP. Once I add the user to the Active Directory group, we run the LDAP - Synchronize New and Changed Users job to bring the newly added user in the AD group into clarity. However, the job is currently failing. I have opened a priority 2 ticket with CA support, however, wanted to reach out to others who may have experienced similar issues.

After receiving the error, below is the log capture from my bg-niku.log file.

Please help.
Thank you in advance.


ERROR 2011-11-23 10:39:03,485 [Dispatch Thread-29749 : bg@ITSSSA149] directory.LDAPAddModifySyncAgent (none:none:none)
com.niku.security.directory.DirectoryServiceException: Failed to import ldap users

at com.niku.security.directory.LDAPDirectoryService.importUsers(LDAPDirectoryService.java:489)

at com.niku.security.directory.LDAPAddModifySyncAgent.scheduledEventFired(LDAPAddModifySyncAgent.java:40)

at com.niku.njs.Dispatcher$BGTask.run(Dispatcher.java:277)

at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:727)

at java.lang.Thread.run(Thread.java:619)
Caused by: javax.naming.NamingException: [LDAP: error code 1 - 000020D6: SvcErr: DSID-031007DB, problem 5012 (DIR_ERROR), data 0
]; remaining name 'OU=000Vendor Accounts,OU=CHE,OU=User Accounts'

at com.sun.jndi.ldap.LdapCtx.mapErrorCode(LdapCtx.java:3081)

at com.sun.jndi.ldap.LdapCtx.processReturnCode(LdapCtx.java:2987)

at com.sun.jndi.ldap.LdapCtx.processReturnCode(LdapCtx.java:2794)

at com.sun.jndi.ldap.LdapCtx.c_lookup(LdapCtx.java:1011)

at com.sun.jndi.toolkit.ctx.ComponentContext.p_lookup(ComponentContext.java:526)

at com.sun.jndi.toolkit.ctx.PartialCompositeContext.lookup(PartialCompositeContext.java:159)

at com.sun.jndi.toolkit.ctx.PartialCompositeContext.lookup(PartialCompositeContext.java:148)

at javax.naming.InitialContext.lookup(InitialContext.java:392)

at com.niku.security.directory.LDAPDirectoryService.searchRootSearchDirContext(LDAPDirectoryService.java:1398)

at com.niku.security.directory.LDAPDirectoryService.getModifiedUser(LDAPDirectoryService.java:1353)

at com.niku.security.directory.LDAPDirectoryService.getModifiedUserEntry(LDAPDirectoryService.java:1191)

at com.niku.security.directory.LDAPDirectoryService.getUsersFromLdapGroup(LDAPDirectoryService.java:643)

at com.niku.security.directory.LDAPDirectoryService.getFilteredUserList(LDAPDirectoryService.java:523)

at com.niku.security.directory.LDAPDirectoryService.importUsers(LDAPDirectoryService.java:414)

... 4 more
ERROR 2011-11-23 10:39:03,485 [Dispatch Thread-29749 : bg@ITSSSA149] niku.njs (none:none:none) Error executing job: 5017951
java.lang.Exception: Synchronize new and changed users job failed: com.niku.security.directory.DirectoryServiceException: Failed to import ldap users

at com.niku.security.directory.LDAPAddModifySyncAgent.scheduledEventFired(LDAPAddModifySyncAgent.java:52)

at com.niku.njs.Dispatcher$BGTask.run(Dispatcher.java:277)

at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:727)

at java.lang.Thread.run(Thread.java:619)

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