Venkat, The available tutorials do address exception handling that should help,
The following tutorials are designed to further demonstrate the basic CA IT PAM concepts and functions and should be used in conjunction with the product documentation. Topics include:
The Best Practices document / page has been retired. This content has been added to the product and can be found in 4.2 in the Predefined Content and the Designers Guide.
Content Designer Guide Service Pack 04.2.02
This link is broken.
Sorry about the dead link. The Best Practices document / page has been retired. This content has been added to the product and can be found in 4.2 in the Predefined Content and the Designers Guide.
If you are considering exception handling in the context of SOAP interactions with CA Service Desk Manager, the latest Content Pack for ITIL, available from the CA SDM product page, includes a very robust and effective exception handling process in the PAM component. It's well worth a look.
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