Scott_Owens

How to use a Service Desk Macro to launch an ITPAM process.

Discussion created by Scott_Owens Employee on Feb 16, 2012
Latest reply on Oct 11, 2013 by Andy_Thompson
CA Process Automation Tech Tip by Scott Owens, Sr Support Engineer, February 15, 2012

The CA Process Automation support team has put together a doc that will walk you through creating a Service Desk macro, event and activity notification to launch an ITPAM process when a request changes statuses. This doc includes screen prints and step by step instructions.

Title: Using a Service Desk Macro to launch an ITPAM process.
TEC537603

https://support.ca.com/irj/portal/kbtech?docid=537603&searchID=TEC537603&fromKBResultsScreen=T

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