Scott_Owens

PAM Client will not load after Service Desk module is installed

Discussion created by Scott_Owens Employee on Mar 1, 2012
Latest reply on Mar 2, 2012 by MaryGreening
CA Process Automation Tech Tip by Scott Owens, Sr Support Engineer, March 1st, 2012

You may see the following errors in the c20.log or when trying to login to the ITPAM client after the Service Desk module is installed depending on your configuration.

Application Error
Unable to Launch the application

OR

com.sun.deploy.net.JARSigningException: Found unsigned entry in resource:
http://<ITPAM Host>:8080/c2orepository/.c2oservicesresources/lib/casdservice.jar
at com.sun.javaws.security.SigningInfo.getCommonCodeSignersForJar(Unknown
Source)
at com.sun.javaws.security.SigningInfo.check(Unknown Source)
at com.sun.javaws.LaunchDownload.checkSignedResourcesHelper(Unknown Source)
at com.sun.javaws.LaunchDownload.checkSignedResources(Unknown Source)
at com.sun.javaws.Launcher.prepareResources(Unknown Source)
at com.sun.javaws.Launcher.prepareAllResources(Unknown Source)
at com.sun.javaws.Launcher.prepareToLaunch(Unknown Source)
at com.sun.javaws.Launcher.prepareToLaunch(Unknown Source)
at com.sun.javaws.Launcher.launch(Unknown Source)
at com.sun.javaws.Main.launchApp(Unknown Source)
at com.sun.javaws.Main.continueInSecureThread(Unknown Source)
at com.sun.javaws.Main$1.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)

To resolve this please follow the directions below:

1. Stop the Orchestrator service.
2. Run “SignC2OJars.bat” file (inside the <c2ohome> folder of the PAM installation directory)
3. Start the PAM Orchestrator service again.

Once this is completed you should be able to log back into the PAM Client.

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