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Access to clarity tool v12 was stopped

Question asked by Nithesh on Aug 8, 2012
Latest reply on Aug 10, 2012 by another_martink
I've checked in NSA homepage and gone for healthcheck it is showing the status as "X" for character set, date format, and sort setting as shown in image.

I had tried to change the character set to AL32UTF8 using some queries from nls_database_parameters and even tried by using some queries like

ALTER SYSTEM SET NLS_DATE_FORMAT=‘YYYY-MM-DD HH24:MI:SS’ SCOPE=SPFILE;

ALTER SYSTEM SET NLS_SORT= BINARY SCOPE=SPFILE; but there is no change in nsa homepage. Can anyone please help on it??

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