CA DataMinder 14.1 Incident Dashboard slow to launch

Discussion created by Bill_Peterson Employee on Aug 14, 2012
Latest reply on Aug 15, 2012 by Chris_Hackett
When clicking on the 'Incident Dashboard' tab in the CA DataMinder 14.1 iConsole, it takes a long time(minutes) before the Incident Dashboard appears. A progress bar appears with a message stating "Incident Dashboard running. Please Wait ..." during this time. After waiting for an extended period of time, the Incident Dashboard will appear and work as expected.

This has been seen to occur on iConsole servers that only have 1 processor(virtual or physical). There are two solutions to this issue:

1) Allocate a second processor for use by the iConsole

2) Set the "AllowConcurrentSearches" registry entry on the iConsole server to a value of "false"(this defaults to "true"). The location of this registry entry will differ based on the bitness of the machine/operating system as follow:

[HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\CA DataMinder\CurrentVersion\WebService]

[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\ComputerAssociates\CA DataMinder\CurrentVersion\WebService]