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How to use IT PAM to retrieve Request Properties

Question asked by adziadowicz on Aug 21, 2012
Latest reply on Aug 21, 2012 by adziadowicz

I'm trying to get Properties associated with Request in SDM

Step 1. Get the fields from Request Record (cr): persid, ref_num, summary and place them in dataset variables using post execution script. That works fine, I get “REQ_Persid”, “REQ_Number” etc. as my variables.
Step2. Get the properties associated with that Request. Object is “Property” (cr_prp) and .. .bummer the IT PAM or SDM doesn’t like the “WHERE CLAUSE” .. I have tried “owning_cr=Process.REQ_Persid” and the error in the log show that “owning_cr” is not known attribute…?
What Am ‘I doing wrong? Should I used different operator (I’m using “Select Object”)

Any help appreciated…