pkazmir

End of Service Policy for Service Packs

Discussion created by pkazmir Employee on Sep 10, 2012
Hi, folks,

This was announced a couple months ago via direct letters but I forgot to copy the information here as well. Please let me know if you have any questions.

Thanks,
Peter

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CA Technologies is continually working to improve our software and services to best meet the needs of our customers. This letter serves as clarification to our CA Support Policy and Terms (https://support.ca.com/).

Specifically, please consider this letter your written notification that CA will discontinue support for CA Workload Automation AutoSys Edition (including Workload Control Center) Service Packs either 6 months after a new, replacement service pack is released, or when a second replacement service pack is released (whichever comes first). Likewise, CA Workload Automation Adapter, Agent and Agent Plug-In Service Packs either 18 months after a new, replacement service pack is released, or when a second replacement service pack is released (whichever comes first).

For example, if CA Workload Automation System Agent r11.3 Service Pack 3 becomes generally available June 1, 2012 then support for Service Pack 2 will be discontinued on December 1, 2013 (unless Service Pack 4 becomes generally availabile before December 1, 2013, in which case its support will be discontinued immediately when Service Pack 4 becomes generally available).

Limited support[size=1][1][size] will be available to customers on service packs that have reached their End of Support date, but all product updates will be built upon the latest service pack release only. Enhancements and fixes will not be back-ported to EOS service packs.

We encourage you to update your systems to the supported levels as soon as possible so you can take full advantage of the latest product updates.

If you have any questions regarding the support schedule, please contact CA Workload Automation AE CA Support at CA Support Online (https://support.ca.com/), your local CA Account Manager, Customer Success Manager or CA Customer Care online at http://www.ca.com/us/customer-care.aspx where you can submit an online request using the Customer Care web form: https://communities.ca.com/web/guest/customercare. You can also call CA Customer Care at +1-800-225-5224 in North America or see http://www.ca.com/phone for the local number in your country.

Your success is very important to us, and we look forward to continuing our successful partnership with you.


[size=2][1] Limited support means that existing fixes will be provided for known problems and questions will be fielded; however, newly reported problems will be resolved on the latest supported service pack level.[size]

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