CA World ’14 Presentation: ITSM Beyond IT: Effectively Offering and Delivering Services to the Ultimate End User

Video created by Chris_Hackett Employee on Nov 17, 2014

    User experience is critical to the adoption of ITSM within our organizations. But when your users are your external customers, its importance becomes mission critical. Learn how Santa Clara County leverages CA Service Desk Manager to offer and deliver services to their ultimate end users: those in need of financial and protective aid.