CA World ’14 Presentation: Tips for Driving User Adoption and Satisfaction of ITSM

Video created by Chris_Hackett Employee on Nov 17, 2014

    Implementing ITSM software and processes is not enough to ensure ITSM success. They must be broadly accepted and adopted by business users, power users and decision makers. Learn about the steps Intermountain Healthcare takes to enable Continual Service Improvement leading to successful adoption of ITSM. They share personal experiences and other real world examples, detailing the tricks and the treats of user adoption.