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vijayb123
(.*) \-test\|(.*) I want to have this agent expression case insensitive. I have tried it as below. (.*) \-[t-Te-Es-St-T]\|(.*)   But it doesn't work.
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sue.macaluso
We heard you ask for more information about where your CA product investment is going. Attending a Product Roadmap session is an opportunity for you to get a clear view of what’s coming down the road, including details on upcoming product functionality, features and architectural enhancements.   Presented by Robert Vacante,
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tzadell
Hi everyone, We have the 'convert' customization, where you can convert an incident to a request, or a request to an incident.  I am trying to make the maileater update rule for both objects accept either word in the email subject line (incident or request) to successfully update the ticket, because when the ticket is created as a
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